You have the right to withdraw from the agreement within 14 days from the date of receipt of the product. You can exercise your right of withdrawal without giving any reason, and by communicating your decision to us with the package’s attached right of withdrawal form, regular letter, or e-mail.
NOTE: You cannot exercise your right of withdrawal by simply refusing to receive the product or by failing to collect the product from the carrier.
Please send an e-mail to the following address: customerservice@wik-walsoe.com
or letter to:
Wik & Walsøe Handel AS
Att: Online store
Verkstedveien 8-10
1671 Kråkerøy
Norway
If you choose to return the product, you must return the product to:
Wik & Walsøe Handel AS
Att: Online store
Verkstedveien 8-10
1671 Kråkerøy
Norway
This must be done as soon as possible and no later than two weeks after you have communicated that you have withdrawn from the agreement. We may require documentation proving that the product was sent before the end of the deadline. If you are returning a product by post, please ensure that it is packed with due care.
NOTE: The right of withdrawal cannot be used by handing in the product to physical stores or to our distributors.
NOTE: You are responsible for damages that occur during transport. Please note that you must pay the costs associated with returning the product unless we have delivered the product to you in error or if the product was damaged or defective upon receipt. We are unable to quote the price of return shipping in advance, as this depends on the weight of the product and your choice of carrier, etc.
The product must be returned in good and undamaged condition. If the returned product is damaged or shows signs of use, other than what is necessary to visually inspect the product, you will be responsible for any loss of value of the product. We estimate the value in the form of a concrete assessment of the returned product based on the following guidelines for loss of value:
Payment for the product will be refunded as soon as possible, and in all cases, no later than two weeks after we have received an email to withdraw your purchase. We reserve the right to withhold the refund until we have received the product for inspection or until you have provided proof that you have returned the product, whichever comes first.
If you choose to withdraw from your purchase in accordance with these terms, we will refund the purchase price together with the original shipping costs (but not any additional costs resulting from your choosing a type of delivery method other than the least expensive type of standard delivery).
For more information about the 14-day right of withdrawal, you can visit the website of the Consumer Council.
