Shipping & delivery


Products ordered in our online store are delivered within Norway’s borders. Wik & Walsøe wants to offer the best delivery conditions, and consequently the item(s) must be sent within 1-3 working days, unless otherwise stated and provided that the product is in stock. In connection with sales and holidays, the delivery time must be expected to be longer.

Notification of errors and deficiencies

The packages are insured during transport, and we kindly ask you to check the contents upon receipt. If the package or contents are damaged on arrival, please report this to Wik & Walsøe within a reasonable time and no later than 14 days from receiving the shipment.

Regardless of whether any errors and defects are discovered upon receipt or later, all are subject to the Norwegian Sales Act, which gives you 24 months to complain about a product. However, if the errors and deficiencies are due to negligence, abuse or other incorrect use, the right to complain will lapse. In this connection, we refer to our guidelines for the correct handling of porcelain and glass.

If a complaint or an order is not delivered, contact Customer Service by email:

Defective product must be returned to:

Wik & Walsøe Handel AS
Att: Online store
Verkstedveien 8-10
1671 Kråkerøy

Wik & Walsøe will cover the most reasonable shipping cost if we are notified of errors and omissions unless such notification of errors turns out to be unfounded.

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